The Foreign & Commonwealth Office and this Embassy are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this Embassy. We hope this information is helpful. 

General physical access

• Entrance to Embassy Compound is via a ramp protected by a barrier which can be raised by the duty guard. Staff are on hand to provide any assistance required;
• Access to the main entrance of the Embassy building is via steps however there is suitable low level access from the rear of the building. The Consular offices can also be accessed from the rear;
• Toilets are available on the ground floor;
• Parking spaces with transfer space for wheelchairs is available;
• All floor coverings are level tile and or marble;
• Doors are not accessible to all users but assistance is on hand;
• All areas of the embassy are well lit;
• Private phones are accessible to wheelchair users;
• Access for visually-impaired visitors;
• Information notices in English and Spanish are clear and easy to read;
• Guide dogs are welcome;
• Access for Deaf/hard of hearing visitors: At this time the embassy has no special facilities for the hard of hearing however hearing dogs are welcome.

Contact us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Paul Begley, Management Section, by phone +53 7 214 2200 or e mail Paul.Begley@fco.gov.uk who will try to find an alternative way of providing access for you.